CONSUMER INFORMATION

In compliance with our duty to provide information and in accordance with the provisions of Article 18, paragraph of Law 144/2015, of September 8, we hereby inform our clients that to resolve any dispute arising from our provision of services, and although we are not bound to an ADR entity by adhesion or legal requirement, our clients may access the website below to view the list of existing ADR entities and make a free choice.

List of Alternative Dispute Resolution Entities in the various Member States of the European Union, compiled by the European Commission.

 

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484; Email: cniacc@unl.pt
2. CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes
Tel.: 289 823 135; Email: cimaal@mail.telepac.pt
3. Coimbra District Consumer Dispute Arbitration Center
Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Dispute Arbitration Center
Tel.: 218 807 000 / 218807030. Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Tel.: 253 422 410; Email: triave@gmail.com
7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604; Email: geral@ciab.pt
8. Center for Arbitration of Consumer Disputes of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Email: centroarbitragem.sras@govmadeira.pt
9. Lisbon Insurance Information, Mediation, Ombudsman, and Arbitration Center
Tel.: 213 827 700; Email: geral@cimpas.pt. Website: www.cimpas.pt.

For more information, visit the Consumer Portal at www.consumidor.pt to review the analyses of these and other available organizations, which are constantly updated.
Sintra, March 20, 2016