CONSUMER INFORMATION
In compliance with the duty to inform and in accordance with the provisions of Article 18(1) of Law 144/2015 of September 8, customers are hereby informed that in order to resolve any conflict arising from our provision of services, and although we are not bound to an RAL by membership or legal imposition, our customers may access the website below to check the list of existing RAL entities and make a free choice.
1. CNIACC - National Center for Consumer Conflict Information and Arbitration
Tel.: 213 847 484; E-mail: cniacc@unl.pt
2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center
Tel.: 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Coimbra District Consumer Conflict Arbitration Center
Tel: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
Tel.: 253 422 410; E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604; E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal;
E-mail: centroarbitragem.sras@govmadeira.pt
9. Insurance Information, Mediation, Ombudsman and Arbitration Center Lisbon
Tel: 213 827 700; E-mail: geral@cimpas.pt. Web: www.cimpas.pt.
For more information, consult the Consumer Portal at www.consumidor.pt , for analysis of these or other available entities, which are constantly being updated.
Sintra, March 20, 2016
